cbajei's Privacy Policy

cbajei is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy has been created to inform our users about how cbajei handles personal information.

The policy described in this document applies to all information related to your cbajei account registration, login, deposits, withdrawals, and gaming activities. We always keep your information secure in accordance with applicable laws and regulations.

If you find anything unclear in this privacy policy, please contact our support team. Our 24/7 live chat service is always available for you.

We collect the following types of information for the purpose of registration and providing services on the cbajei platform:

2.1 Personally Identifiable Information

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• National ID number or passport number
• Address and residential details
• Email address and mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Platform activity logs and session information
• Geolocation data (to a limited extent)

2.4 Gaming Activity Information

• List of games played and results
• Bet amounts and frequency
• Bonus usage history
• Playing duration and patterns

cbajei uses the information collected from you only for the following purposes:

• Account Management: For your registration, login, and profile management.
• Identity Verification: For completing the KYC process for age verification (21+) and fraud prevention.
• Financial Transactions: For processing deposits and withdrawals.
• Customer Service: For resolving your inquiries and complaints.
• Fraud Prevention: To ensure account security and detect unauthorized activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic gaming behavior and provide you with support.
• Service Improvement: To improve the quality of our platform and the user experience.

We never sell your information to third parties for advertising purposes. Maintaining the confidentiality of your information is our primary responsibility.

cbajei shares your information with third parties only in the following limited cases:

4.1 Payment Processing Partners

The minimum information required to process transactions via bKash, Nagad, Rocket, Upay, and banks is shared with the relevant payment service providers. This information is used solely for completing the specific transaction.

4.2 Game Providers

Game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming typically operate through an anonymous session ID. Your full personal information is not shared directly with game providers.

4.3 Legal Authorities

Information may be provided in response to a valid order from a court or government authority under applicable laws in Bangladesh.

4.4 Technology and Security Partners

Limited information may be shared with qualified technology partners under strict confidentiality agreements to ensure platform security, fraud prevention, and technical services.

Cookies and similar technologies are used on the cbajei website. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and ensuring security.
• Functional Cookies: For saving your preferences and settings.
• Analytics Cookies: For understanding how the platform is used and for service improvement.

5.2 Cookie Controls

You can control cookies through your browser settings. However, disabling essential cookies may disrupt some core functionality of the platform.

cbajei follows industry-standard technology and practices to protect your information. The protective measures we have in place are as follows:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is always kept in an encrypted state.
• Access Controls: Only authorized personnel have access to the information they need.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities on the platform.
• Firewall Protection: Advanced firewall and intrusion detection systems remain active.
• Two-Step Verification: The option to add an extra layer of security to your account.

While we take every security measure, no data transmission over the internet is completely risk-free. Therefore, it is your responsibility to keep your account password confidential and to notify us immediately of any suspicious activity.

cbajei does not retain your information beyond what is necessary. The data retention policy is as follows:

• Active Account Information: Retained for as long as the account remains active.
• Financial Transaction Information: Retained for a minimum of five (5) years in accordance with legal obligations.
• Communication Records: Customer service communications may be retained for up to three (3) years.
• Closed Account Information: Retained after account closure until the applicable legal time limit.

Once the retention period ends, information is securely and permanently deleted or anonymized.

As a user of the cbajei platform, you have the following rights:

8.1 Right to Know

If you want to know what information we hold about you, you can contact us at any time. We will provide detailed information within a specified timeframe.

8.2 Right to Correction

If there is incorrect information in your profile, you can request that it be corrected. A necessary verification process will be followed for corrections to identity-related information.

8.3 Right to Request Deletion

You may request the deletion of information that is not subject to legal obligations. However, it may not be possible to delete information while an account is active or where retention is mandatory for legal reasons.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional emails or notifications, you can opt out at any time. However, it is not possible to stop sending important account-related notifications.

The cbajei platform is for individuals aged 21 and above only. We do not intentionally collect information from minors.

Age is verified during the registration process and identity is confirmed through the KYC process. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

cbajei reserves the right to change this privacy policy at any time. When changes are made, we take the following steps:

• The updated date will be noted on this page.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after changes will be considered as your consent to the new policy.

We therefore recommend that you review this page regularly. The latest effective version will always be published on this page.

Contact us in the following ways for any questions, complaints, or requests regarding the privacy policy:

• Email: [email protected]
• Live Chat: 24 hours, 7 days — support is provided in Bengali.

Our data protection team will review your request and respond within a maximum of 30 business days.